Support

Status Page

updates.enginehosting.com - Located off of our main network/data centers, updates on changes, maintenance or unscheduled downtime events can be viewed, tracked or subscribed to by RSS feed. A reminder link for Twitter users to our existing Twitter update feed is also available from this page.

Hosting Knowledgebase

Located in your Hosting Control Panel (login button in upper right of this page), you will find a "knowledge-base" - an online documentation resource. The Knowledge-base contains answers to the most commonly asked questions on a variety of hosting related topics. You are encouraged to use this as your first resource.

Hosting Technical Support

If you are a hosting client and have a support issue that can not be resolved using the above resource, you may contact our support team using one of the following:

On-Line:

Support for all hosting account/plan types

Our Support Team is standing by 24 hours a day, 7 days a week to assist you.
E-mail: help [at] support.enginehosting.com
Web: https://support.enginehosting.com/

Email and the Web interface feed into our HelpSpot powered support desk for tracking and rapid responses for our customers.

By Phone:

Virtual Server Cluster plans and above only

(Monday - Friday 9am to 9pm CDT -0500 UTC)
Toll-Free: 1-888-576-HOST (4678) Ext. 705
Direct/International: 1-612-234-8964 Ext. 705